Delete your account

This page explains how to ask us to delete your WriteBoard Contact account and the data held with it, what we delete, what we keep, and for how long. It summarises §13 and §14 of the WriteBoard Privacy Policy.

1. How to request deletion

There are two routes, and the first is the quickest.

In the app

Open Settings, scroll to Your Account and choose Close Account. The screen sets out what is removed and what we have to keep, and asks for your password to confirm it is you.

Your account then enters a 7-day grace period. Your institutions stop sending you messages straight away, and you can cancel at any point in those seven days by signing in and choosing Cancel Closure. After that your profile, contact details and sign-in are removed permanently. We email you a record of what was removed and what was kept, with a reference number.

In writing

If you would rather not use the app, or you can no longer sign in, write to us instead. There are three steps:

1. Email privacy@writeboard.app from the email address on your account, or from the phone number registered to it. This is how we confirm the request is really from you.
2. Use the subject line Delete my WriteBoard account.
3. Include the name on the account, so we can find it.

A written request is actioned the same way, with the same 7-day grace period and the same record at the end of it. Only you can cancel a closure, by signing in.

Email us to delete your account

2. What happens, and when

We may need to verify your identity before we act. Once we have confirmed the request is valid:

• We action the deletion within 20 business days.
• We purge the data from our backups within 60 business days.

3. What is deleted

On deletion we remove:

• Your Contact profile, including your name
• Your phone number and email address
• Your password and your PIN
• Every device you are signed in on, and its notifications
• Your badges
• Your activity history, notification preferences, muted groups and saved messages
• The details of anyone you authorised to collect a child, and of anyone you invited
• Your identity on any WhatsApp assistant conversations

This is subject to the categories listed in §4 below.

Two things this list used to claim, corrected

Your children keep their stars. Stars belong to the child who earned them rather than to a parent's account, so closing yours does not reduce any child's standing at their institution — and would otherwise have taken standing away from a co-parent at the same time. Your engagement records are part of your institution's communication record and are covered by §4.

We never held a profile photograph. The app has never uploaded one and we have never stored one, so there is nothing of that kind to delete. The one photograph the app can take is of a child, and it is saved on your own phone and never sent to us — removing the app removes it.

4. What is kept, and for how long

Some records survive deletion. We are required to tell you this plainly:

Messages sent to you, and your responses to them, are a separate matter. They form part of your school's communication record, and your school — not Kree8 Hive — decides whether they are deleted. To have them erased, make that request to your school. See §14.4 of the Privacy Policy for the detail, including what cannot be undone.

5. Deleting some of your data without deleting your account

You do not have to close your account to have data removed. Email privacy@writeboard.app describing what you would like removed — for example a phone number or an email address — and we will action it on the same timescale as §2, subject to the same exceptions in §4.

Your wider rights, including the right to erasure, are set out in §17 of the Privacy Policy.

6. Contact, and which document governs

This page is a summary written for clarity. The WriteBoard Privacy Policy is the governing document — where this page and the Policy differ, the Privacy Policy applies.